Terms and Conditions
Effective Date: January 1, 2025
Welcome to The Secret Garden! These Terms and Conditions ("Terms") govern your use of our website, services, and products. By accessing our website or placing an order, you agree to be bound by these Terms. If you don't agree with any part of these terms, please don't use our services.
1. Eligibility and Age Requirements
1.1 Age Verification
You must be at least 21 years of age to access our website, place orders, or purchase any products from The Secret Garden. We reserve the right to verify your age through government-issued identification at multiple points:
- When creating an account
- When placing an order
- Upon delivery or pickup
1.2 California Residency
Our services are available only to California residents. All deliveries and pickups must occur within our licensed service areas around Lake Elsinore, including Wildomar, Canyon Lake, Temecula, and surrounding regions.
1.3 Medical Recommendations
While recreational cannabis is legal in California, we also serve medical cannabis patients. If you're a medical patient, you may be required to provide valid medical documentation.
2. Account Registration
2.1 Account Creation
To place orders, you must create an account with accurate, current information including:
- Legal name (as it appears on your ID)
- Valid email address
- Phone number
- Delivery address (if applicable)
2.2 Account Security
You're responsible for maintaining the confidentiality of your account credentials. Please notify us immediately of any unauthorized use of your account.
2.3 Account Accuracy
You agree to keep your account information current and accurate. Providing false information may result in account termination.
3. Products and Services
3.1 Product Descriptions
We strive to accurately describe our products, but we don't warrant that product descriptions, images, or other content is error-free. Products may vary slightly from images shown.
3.2 Product Availability
All products are subject to availability. We reserve the right to limit quantities, discontinue products, or modify offerings at any time.
3.3 Lab Testing
All our products undergo state-mandated laboratory testing. Lab results are available upon request for any product we sell.
4. Ordering and Payment
4.1 Order Placement
By placing an order, you're making an offer to purchase products. We reserve the right to accept or decline any order.
4.2 Pricing
Prices are listed in US dollars and include all applicable cannabis taxes. We reserve the right to change prices at any time, though price changes won't affect orders already placed.
4.3 Payment Methods
We accept:
- Cash (for delivery and pickup)
- Debit cards (in-store and for delivery, where permitted)
- Digital payment methods as allowed by law
4.4 Order Limits
California law limits cannabis purchases to:
- Recreational customers: 1 ounce of flower, 8 grams of concentrates
- Medical patients: Limits vary based on recommendation
5. Delivery and Pickup
5.1 Delivery Services
We offer delivery within our licensed service areas. Delivery fees may apply and will be clearly stated before order completion.
5.2 Delivery Requirements
- Someone 21+ with valid ID must be present to receive delivery
- The receiving person must match the name on the order
- Deliveries cannot be left unattended
- We cannot deliver to public places, schools, or federal property
5.3 Pickup Orders
Pickup orders must be collected by the person who placed the order, with valid ID matching the order information.
6. Returns and Refunds
6.1 No Returns Policy
Due to the nature of cannabis products and state regulations, we cannot accept returns of any cannabis products once they leave our possession.
6.2 Defective Products
If you receive a defective product, please contact us within 24 hours. We'll work with you to resolve the issue, which may include replacement or store credit.
6.3 Order Issues
If you experience any issues with your order (wrong items, missing items), please contact us immediately so we can make it right.
7. Responsible Use
7.1 Personal Use Only
All products are for personal use only. Resale of our products is strictly prohibited and illegal.
7.2 Consumption Guidelines
- Never drive or operate machinery under the influence
- Keep all products away from children and pets
- Start with low doses, especially if you're new to cannabis
- Store products in their original, child-resistant packaging
7.3 Public Consumption
Cannabis consumption in public places is illegal in California. Please consume responsibly in private settings.
8. Privacy and Data Use
8.1 Information Collection
We collect information necessary to:
- Verify your age and identity (as required by law)
- Process and deliver your orders
- Communicate about your orders
- Improve our services
8.2 Data Protection
We take your privacy seriously. Please review our Privacy Policy for detailed information about how we collect, use, and protect your data.
9. Intellectual Property
9.1 Our Content
All content on our website, including text, images, logos, and designs, is owned by The Secret Garden or used with permission. You may not use our content without written permission.
9.2 Your Content
By submitting reviews or other content, you grant us a non-exclusive, royalty-free license to use, modify, and display that content.
10. Disclaimers
10.1 Medical Disclaimer
Our products and information are not intended to diagnose, treat, cure, or prevent any disease. Always consult with a healthcare provider about cannabis use, especially if you have medical conditions or take medications.
10.2 Effect Variations
Cannabis affects everyone differently. We cannot guarantee specific effects or experiences from any product.
10.3 Legal Compliance
You're responsible for understanding and complying with all local, state, and federal laws regarding cannabis possession and use.
11. Limitation of Liability
To the fullest extent permitted by law, The Secret Garden shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our products or services. Our total liability shall not exceed the amount you paid for the product in question.
12. Indemnification
You agree to indemnify and hold harmless The Secret Garden, its owners, employees, and partners from any claims, damages, or expenses arising from your violation of these Terms or your use of our products.
13. Dispute Resolution
13.1 Governing Law
These Terms are governed by California law, without regard to conflict of law principles.
13.2 Dispute Process
We prefer to resolve disputes informally. Please contact us first with any concerns. If we can't resolve the issue informally, disputes will be resolved through binding arbitration in Riverside County, California.
14. Changes to Terms
We may update these Terms at any time. We'll notify you of significant changes via email or website notice. Continued use of our services after changes constitutes acceptance of the new Terms.
15. Contact Information
If you have questions about these Terms, please contact us:
The Secret Garden
Email: support@thesecretgarden.com
Phone: (951) 228-4203
Hours: Monday-Sunday, 12:00 PM - 8:00 PM PST
16. Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
17. Entire Agreement
These Terms, along with our Privacy Policy, constitute the entire agreement between you and The Secret Garden regarding our services.
By using our website or services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
Last updated: January 1, 2025